Why Using an EE or NBN + eSLA is smart for your business

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In today’s rapidly evolving digital landscape, businesses of all sizes rely heavily on robust and reliable internet connectivity to stay competitive. While the National Broadband Network (NBN) has brought significant improvements to Australia’s internet infrastructure, there are still distinct advantages to using EE (Enterprise Ethernet) or NBN with an eSLA (Enhanced Service Level Agreement) over residential-grade NBN connections. Let us explore why businesses should consider upgrading to enterprise-grade options for their internet needs in Australia.

1. Uncompromised Reliability:

Reliability is paramount when it comes to business operations. EE and NBN with an eSLA provide a level of service that surpasses what residential-grade NBN can offer. Enterprise-grade solutions typically come with dedicated connections, ensuring that businesses enjoy consistent and stable connectivity without the issues commonly associated with shared residential connections. The eSLA guarantees higher uptime percentages, quicker response times, and resolution of issues, minimising disruptions that could hinder productivity and profitability.

2. Symmetrical Speeds:

Unlike residential-grade NBN connections, enterprise-grade options provide symmetrical upload and download speeds. This is crucial for businesses that rely on cloud-based applications, video conferencing, file transfers, and other bandwidth-intensive operations. With symmetrical speeds, organisations can maximise their efficiency and productivity, ensuring smooth data transmission in both directions.

3. Scalability and Flexibility:

Enterprise Ethernet and NBN with an eSLA cater specifically to the needs of growing businesses. These solutions offer scalability and flexibility to accommodate increased bandwidth requirements as your organisation expands. With dedicated connections, businesses have the freedom to adjust their internet plans according to their evolving needs, ensuring a reliable and seamless online experience for employees and customers alike.

4. Priority Support and Service Level Agreement:

One of the most significant advantages of enterprise-grade options is the inclusion of an Enhanced Service Level Agreement (eSLA). This agreement outlines the level of service and support a business can expect from their internet service provider (ISP). Priority support means faster response times and dedicated assistance from trained technicians, ensuring that any issues are addressed promptly. The eSLA offers a higher degree of accountability and ensures that downtime is minimised, enabling businesses to operate smoothly without prolonged interruptions.

5. Business-grade Features and Security:

Enterprise-grade options often come bundled with additional features that enhance security, such as firewalls, VPN capabilities, and intrusion detection systems. These features provide an added layer of protection for sensitive business data and help safeguard against cyber threats. Residential-grade NBN connections, on the other hand, typically lack these advanced security measures, making them more vulnerable to potential breaches.


While residential-grade NBN connections have undoubtedly improved the internet landscape for many Australians, businesses have unique requirements that demand a higher level of service, reliability, and security. EE and NBN with an eSLA offer businesses the advantages of dedicated connections, symmetrical speeds, scalability, priority support, and enhanced security features. By upgrading to enterprise-grade options, organisations can ensure uninterrupted operations, increased productivity, and the ability to adapt to future growth. Investing in a reliable and robust internet connection is a critical step for any business looking to thrive in the digital era in Australia.

Chris Humphrey Office National partners with Swoop to deliver Internet services

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Chris Humphrey Office National (CHON) is your go-to business solutions provider in the South East Victorian Region. Renowned for top-notch performance, quality, and reliability, we’re here to meet all your needs.